For years, Microsoft Access was one of their most arcane and inaccessible applications, but it's now much easier to work with. Instead of complex commands, you can drag and drop data into ready-made templates. It's powerful enough for large organizations, as well as being easy enough to use for smaller businesses and nonprofit organizations.

Microsoft Access is also helped by its total integration with the other Office applications, meaning importing from Word or Excel is painless and easy. Like all of the current Office suite programs, with Microsoft Access you can create files that can be simultaneously used by multiple people. There is also help for creating formulas in databases, meaning you don't need to be an expert to do it.

Microsoft Access 2010 maintains all the power of previous versions, while introducing the user friendly and attractive interface that makes Office such a great suite.

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Advanced Personal Contact Manager helps you manage clients, categories, products, services and users. It's a great tool for keeping track of contact with customers because it keeps history of every email, call, client, issue and user. It has a series of detailed and summary reports and importantly for a call centre, it works very quickly in a multi-user environment.

For anyone interested in setting up their own small-scale call-centre, this is a solid application although not suitable for larger scale projects.

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