Wouldn’t it be great if you could speak with your customers and answer their questions, in real time as they visit your website? Very often, potential customers can’t be bothered to pick up the phone or e-mail initial enquiries but if there’s a direct chat box open on the site, they’re more likely to use it. That’s exactly what ChatStat offers which the developers claim is a sure-fire way to help you sell more products.
ChatStat is a two-way communication tool that allows you to enter into direct contact with visitors to your site in addition to capturing data and generating statistics on the popularity of various pages. The program includes support for connecting to multiple IM networks including MSN, ICQ, Jabber, Yahoo! and AIM as well as Voice over IP services such as Skype. Although it’s a bit unnecessary (since most business should already have a powerful web analysis program installed), ChatStat also includes a swanky traffic analysis program to track customer behaviour which includes some impressive 3D zoom, scroll, pan, extrapolate, and explore modes.
Your customers can also use a nifty ‘call back’ function which allows them to leave a message for you requesting that you call them. Once they click the “Call Me Right Now” icon, they are placed in the queue along with web based chat users and when ready, the ChatStat IM client will dial the end users phone number over the internet using VoIP and connect the call. The result and outcome of the call can be logged easily in a database afterwards by the agent making this a very powerful business tool that can only help boost your customer service ratings.