Apple is known for its excellent customer service with its Genius Bar but Google doesn’t have physical stores for customers to seek help. Tech support for Android is handled exclusively online but most users end up just searching the web for solutions to their problem.
Google knows this is a problem and has released Device Assist to help Android users troubleshoot issues with their phones. The app also acts like a quick start guide with links to articles about how to use your phone.
Device Assist will also detect common problems with your phone and suggest solutions. The most commonly suggest solution will be to reboot your phone, which is a bit ironic seeing as Android doesn’t have a reboot feature. You’ll have to turn off the phone and turn it back on again.
Only Android One, Google Play Edition, and Nexus phones are supported right now. Google may choose to support phones running stock Android since these are the devices which feature a consistent experience. Other phones from HTC, Samsung, Sony and others will have to seek support from the manufacturer and not Google.
If you have an Android device running Android 5.0 Lollipop, you can download Device Assist from Google Play.
Be sure to read our in-depth guide on how to use Android 5.0 Lollipop.
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