Last week, we were discussing the annoying bug that’s affecting many Google Drive users, allegedly deleting their stored files under strange circumstances. Acknowledged by Google itself on November 27, the company claimed to be working on fixing the issue and eventually released a supposed solution a few days ago.
However much Google claims to have fixed this “sync issue,” Drive users differ greatly in their opinions about whether it’s resolved or if it’s truly a problem between cloud file synchronization and those existing on their PCs through the Google Drive desktop app.
Arstechnica has echoed messages from several users in a Google support forum thread where some assert that various documents and spreadsheets they had stored disappeared from their cloud drives via the web interface, not the desktop app. Furthermore, some users claim they’ve never used or installed this app at all.
Google’s response to user comments has been to lock the main thread about the bug in the support forums (which had up to 170 replies) and also block new threads created about the same issue, labeling them as “duplicates.” Yes, it seems Google is more concerned about its image than apologizing, admitting fault, and actively working to fix the bug.
The issue here is that this approach negatively affects Google itself because user reports could actually assist in a quicker resolution of the problem. Moreover, Google’s published solution seems to have complicated matters for some users, with claims that Drive completely erased their files, leaving no chance for recovery. Will Google take a long time to address this serious problem? It’s hard to say, but the current handling doesn’t bode well for a swift resolution.
