Google reinventing remote assistance with Helpouts

Google Helpouts, the much talked about new Google service, will be released on November 5th. The service, which uses the videoconferencing functions available in Google Hangouts, enables users to provide each other with remote assistance, either free of charge or for a fee.

Need private guitar, cooking or yoga lessons? Google Helpouts will be one way to get these services. Even things like emergency, technical or roadside assistance could be offered as services in Helpouts. The idea is that through Hangouts, using either your computer or your mobile device, you can contact an expert to explain to you what to do, either for free or for a specified fee .

For now, some users have been invited to set up their accounts in what appears to be a beta service. The idea is that eventually, anyone will be able to create a proper Helpout channel on any subject.

The project is ambitious and the possibilities for offering services are virtually endless. As always, it depends on how much traction Google Helpouts achieves. Its biggest challenge could be its heavy integration with Google+, a social network that’s seen minimal uptake despite consistently offering users new and interesting ways to engage.

Source: Google Helpouts

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