PlayStation announces preorder refund plan

Sony announced a change to its existing refund policy for digital content purchased on the PlayStation Store. Think of it as buyer’s remorse insurance.

Sony will refund you within 14 days of sale for games and DLC as long as you haven’t downloaded or installed them. The funds are added back to your PlayStation Wallet regardless of payment method.

If you download or install a game and the game is not working, you can receive a full download.

If you preorder a game, you can “return” the game any day leading up to the release date. You can return it for a refund as long as you did not download or install it. Essentially, you can’t return a game because you found out it sucks after downloading it. However, if you find out a game sucks before downloading it, you can return it.

If you buy a membership for a subscription service like Spotify Premium or PlayStation Now, you can also get your money back within 14 days. If you already started using the subscription service, you will be refunded for the amount of time you have not used.  

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You will be prompted to a customer service screen if you request a refund. Then file your claim through customer service. Once the request is processed, you can get your refund.

Sony does not offer refunds for PlayStation Vue subscriptions or for changing your online ID for PlayStation Network.