Today, the SIM card is the heart of your cell phone. Thanks to it, you can identify yourself on the telephone network, make calls and connect to the Internet using your data rate. Usually, it doesn’t cause many problems – except for forgetting the PUK code – but when it fails, it causes chaos for every smartphone user. And it is common not to know what to do when the fateful message appears that our SIM card is not inserted or simply does not work. But don’t worry, we are here to help you.
In today’s article we are going to offer you a selection of tips and tricks if your SIM card does not work or simply appears as not inserted in your smartphone. These are very simple, so in very few steps you will get your SIM back as fresh as a daisy. Here we go!
1. Re-insert your SIM card
The first trick may seem obvious, but it works most of the time. In many cases, the SIM card fails because it does not connect correctly with the device’s internal reader. To solve it, turn off your phone, remove the SIM card from your phone and reinsert it. Now restart your smartphone and check if it works.
2. Clean your SIM card and SIM tray
Your SIM card or SIM inbox may be dirty and as a result, it may not be able to connect properly to your phone. Look at the copper connections on your card and clean them carefully with a microfiber cloth. You can also clean the SIM slot with compressed air to ensure that there is no dust on the connections.
3. Restart your mobile
If your cell phone does not recognize the SIM card, try restarting it. Keep in mind that background processes on your device may eventually interfere with its proper functioning. That is why it is always advisable to reboot your cell phone often.
4. Update your smartphone
It doesn’t matter if you are Android or iOS. A cell phone with an outdated operating system can generate compatibility problems with the SIM card. Connect to a Wi-Fi network and make sure there is no update available for your device. Don’t know how to do it? Don’t worry. In this short guide we show you how to update your mobile step by step.
5. Turn on airplane mode
It is very common that when a SIM card fails, the problem lies in some incompatibility with some software of your mobile. A solution that works very often is to turn on the airplane mode of your smartphone. To do this, simply open the control center of your phone (usually by sliding down the screen) and activate the airplane mode. Wait a few seconds and turn it off. Once this is done check if the phone detects your SIM card.
6. Reset network settings
If the card is clean and well placed, let’s try at the software level. Both Android and iOS allow you to reset the cell phone to factory defaults. You may not want to do this because it would be putting the smartphone back to the way it was when you took it out of the box; but there is an intermediate step. You can reset the network settings, that is, erase the mobile settings, WiFi, etc. It’s usually under “Backup and reset”, but it all depends on the version of Android you have.
7. Update your carrier configuration
If your carrier has made any changes to its configuration, you will need to update them on your cell phone. Nowadays, cell phones do this automatically, but some bugs in the operating system may prevent this from being done normally. This is why sometimes you will need to update your settings manually.
If you are an iPhone (iOS) user, go into your device’s settings and, within the “General” section, click on the “About” option. Once there, wait for your carrier’s settings to appear and click on the “Update” button.
If you are an Android user, the process is much more complicated and you will need to enter all the values manually. That is why in this case, we do not recommend you to perform this step unless you are very sure of the values you are going to enter. To do this, go into the settings of your cell phone and look for the “Carrier settings” option (not all Android phones have this option). After that, click on the “Update profile” button and enter the new values of your operator.
If this step did not work and you have tried all the previous ones, we strongly recommend you to reset your phone to factory settings.
8. Factory reset
If the above step did not work, try resetting your cell phone to factory settings. Before you do that, make sure you back up all the contents of your cell phone will be completely formatted. And when we say everything, we mean EVERYTHING. Once this is done, check if the phone detects your SIM card.
9. Try the SIM card in another mobile
Is your SIM card still not showing signs of life? It’s time to check if the problem is repeated from another device. To do this, remove the card from your mobile and insert it in another smartphone. Once activated, check if you can access the operator’s network. If this is the case, the problem is in your mobile and not in the SIM card.
10. Call the operator
You have already reset your mobile, the network settings… but your SIM card is still not working. It’s time to call the operator. SIM cards sometimes get blocked without a PIN failure. It can happen due to multiple circumstances, from a network failure to the carrier deciding to restrict connections for extrinsic reasons (a bill payment failure, a false theft alert, etc.). That is why it is advisable to make a quick call to the operator (from a landline, of course) and ask if your SIM card is active.
11. Get a new SIM card
If none of the tricks we have given you have worked, we are sorry to tell you that your SIM card is defective and has unfortunately died. To keep your phone number, go to your operator’s nearest store, explain the problem and ask for a copy of your SIM card. Don’t worry, carriers don’t usually charge a replacement fee for a broken or non-functioning SIM card. Once this is done, insert your new SIM card and enjoy being connected to the Internet again.
Reuse your SIM card
We hope our selection of tips and tricks to get your SIM card working has helped you. As you can see, just because your phone doesn’t detect your card the first time doesn’t mean you need to replace your card. And before taking drastic solutions, we recommend that you try the tricks we have given you in order.
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