A Deep Dive into the 8 Best VoIP Services in 2024

Phone calls are still crucial when a company wants to contact its clients and associates. This, however, does not obligate your business to continue using an old-fashioned analog phone system. There are several reasons why modern VoIP systems have mostly supplanted traditional phone systems. Video calling, SMS support, instant messaging and interaction with other business software like your CRM system are just a few of the capabilities that Voice over Internet Protocol (VoIP) offers over analog PBX systems, in addition to lowering expenses for business communications. Unified communications as a service (UCaaS) is sometimes used for solutions that combine various channels in this way.

Research from Global Market Insights, Inc. estimates that the VoIP market will be valued at $55 billion by 2025, making it a significant player in the industry. As a business owner, it’s up to you to carefully compare the different VoIP phone services you can access.

We tested and graded many VoIP service providers from around the industry to assist you in navigating this plethora of possibilities. 

We only recommend trustworthy and easy-to-use VoIP services in this article. Their plans are adaptable to any budget and offer first-rate phone support to get your new VoIP service up and running quickly. 

How to choose the best VoIP provider

In this article, we will go over some of the most crucial factors to think about when comparing VoIP services:

• Required expenses. Finding the best service for your needs will largely depend on your budget. When choosing a VoIP provider, it’s essential to consider more than just the price. Other variables like service quality, customer phone support and service plan alternatives should also be considered. 
• Basic VoIP features. The platform you choose should offer all the required VoIP phone system features and capabilities. VoIP features include automated attendant, video conferencing, voicemail-to-text, softphone, business text messaging, call recording, analytics and more.
• Customer service. You rely on your VoIP providers for crucial contacts with customers and coworkers. Therefore, it is vital to address any issues promptly. To provide round-the-clock help, several VoIP solutions outsource customer service during peak business hours. 
• Third-party integrations. A VoIP phone service’s built-in third-party connectors are one of its main advantages. Designed to be the backbone of your everyday business voice communications, VoIP services often integrate with other apps you use. 
• Minimum and maximum call volumes. Before you can even consider selecting a VoIP provider, you must thoroughly understand your company. Are you more used to fielding outgoing VoIP calls or incoming ones? How many employees are taking/making voice calls from business phone numbers at the same time? How long do the calls last? Your responses to these questions will be critical when deciding on a provider and a plan.
• VoIP safety. VoIP service is vulnerable to specific system vulnerabilities because it runs across the internet. That means there is a technological risk of interception or compromise involving your data. The importance of finding a VoIP phone system that goes above and beyond to safeguard consumer data cannot be overstated.

3 Best VoIP providers: a quick pick

Provider #1: Phoner

Best pick for: A low-cost, user-friendly alternative to a traditional second business phone number. It’s the best VoIP phone service for individuals and small businesses.

With the Phoner VoIP phone system, you can avoid ever sharing your phone number whether running your business, buying online or going on dates. Send private photographs and texts to anyone. You can start making calls locally and abroad with your new number when you add it to Phoner. There are no new carriers or contracts with this VoIP provider. Everything syncs up with your existing desktop and mobile devices. You get a limitless amount of international calling. A wide range of virtual phone numbers are available, each with distinct area and country codes.

Pricing: 

Phoner VoIP phone service offers two pricing plans: 

• Monthly – $9.99/month
• Yearly – $69.99/year

Reviews: 

Trustpilot: 4.7/5 (300+ reviews)

Pros:

• Pleasant, easy-to-navigate design
• Reliable quality of phone calls
• Ad-supported tier
• Reasonable prices
• Disposable numbers
• Voice call recording
• Message encryption
• Support on Desktop, Android and iOS

Cons:

• Not many extra features
• Best for simple tasks

Overall experience:

Users highly regard the Phoner VoIP phone system for its user-friendly setup process, affordable pricing and adaptability to various personal and commercial needs. Although some reviews indicate minor bugs, the overall user response has been highly positive. Enjoy all the benefits of Phoner by downloading it here.

Provider #2: Avoxi

Best pick for: This is a great VoIP provider option for BPO, logistics, healthcare, retail, hospitality and travel.

You can quickly and cheaply build the AVOXI system on the AVOXI Platform. AVOXI is a VoIP phone service with automated call distribution, skills-based routing, personalized call queuing, VIP experiences and queue callback—among many other routing possibilities. Customers can be sure their voice calls will go off without a hitch when they pair their business with AVOXI’s dependable and high-quality VoIP services.  

Pricing:

• Free plan available 
• Contact – $19.99 per user
• Engaged Enterprise – $39.99 per user

Reviews:

Capterra 4.8 (53)

Pros:

• Customer support
• IVR/voice recognition
• Real-time analytics
• Automatic call distribution
• Computer telephony integration
• Easy setup

Cons:

• No mobile apps or IP desk phones 
• Limited features
• Upgrade issues
• Time constraints

Overall experience:

Avoxi VoIP phone system enables low-cost, real-time cross-border communication with exceptionally high call quality. Undoubtedly, it’s one of the top VoIP providers. All the necessary features for managing your IPBX and DID numbers are at your fingertips!

Provider #3: Squaretalk

Best pick for: Traders, telemarketers, market researchers, insurance agents, financial advisers, BPO call centers, proactive sales teams, customer experience retention teams and more can benefit from using Squaretalk VoIP service.

Squaretalk simplifies automation and integrations and is a flexible VoIP provider. It’s easy to use, allowing you to focus on the other aspects of running your company.

You can give your sales and phone support staff the tools they need to be productive no matter where they are or what channel your clients choose with an affordable, scalable and user-friendly communications business phone system. 

Whether you use Zoho, Salesforce or another popular CRM, the VoIP phone system’s native interfaces and custom API will make the process a breeze.

Pricing:

• Standard – $15/user per month, billed annually 
• Professional – $30/user per month, billed annually

Reviews:

Capterra 4.8 (72)

Pros:

• Good customer support
• Cost-effectiveness
• ​​Fast connection
• Auto-dialer
• SMS Messaging
• Call list management

Cons:

• Expensive for some users
• Mobile app issues
• Learning curve

Overall experience:

People love using the interface of this business phone system. It’s easy to understand use and they have excellent customer service. The staff at Squaretalk VoIP are always there to help users whenever they encounter any problems or questions. If you choose to collaborate with Squaretalk VoIP phone system, they will promptly address any issues.

Provider #4: CommPeak VoIP Service

Best pick for: The VoIP telephone service is a perfect option for retailers and service providers with call centers that handle many calls and need more business phone numbers. International companies of all sizes and call targets, from small businesses to substantial IT companies.

CommPeak is one of those VoIP providers that offer an excellent connection for calls made from anywhere in the world. Enjoy features like a global network of 10 points of presence (PoPs), connectivity through regional providers, round-the-clock assistance, and direct dial numbers for local presence worldwide. With scalable bandwidth, teams of any size can maintain high-quality audio even when many calls run simultaneously. You can gain more audience reach, save money on international calls and plan budgets down to the last detail with transparent per-second billing. The software offers exclusive deals for high-volume traffic.

Pricing:

• Free trial available
• Contact CommPeak to get info about pricing

Reviews:

Capterra 4.8 (57)

Pros:

• Simple to use
• Excellent call quality, reliability
• Call list management
• Call recording
• Mobile access
• Online voice transmission

Cons: 

• Customer service
• Learning curve
• Does not support many apps

Overall experience:

Reviews from satisfied customers indicate that CommPeak’s VoIP phone service technology consistently displays exceptional clarity and reliability during contact sessions, meeting or exceeding call quality criteria. Users get better experiences because the reliable phone system enables constant and faultless connection. Keeping track of everyone and making sure you’re communicating with the correct people at the right times can be tricky with a vast, ever-growing list of contacts. But when you use CommPeak, you’ll have access to a powerful contact management system.

Provider #5: Talkdesk

Best pick for: For both incoming and outbound call centers, this is the best VoIP service provider.

The flexible commercial VoIP phone service from Talkdesk lets you implement practically every feature required in a contact center. By bringing together users on one platform, Talkdesk improves communication across departments. Thanks to the desktop and mobile apps, team members can access voicemails and make calls from any device.

The CX Cloud platform, developed for both inbound and outbound calls, is Talkdesk’s strongest suit. It relies on virtual agents and AI-powered interactive analytics to take customer service to the next level. Intelligent call routing, call queue management and agent call metrics reporting are all features of VoIP services.

Pricing:

• CX Cloud Essentials: $75 per user/month
• CX Cloud Elevate: $95 per user/month
• CX Cloud Elite: $125 per user/month
• Experience Cloud packages: Contact Talkdesk to get info about pricing

Reviews:

Capterra 4.5 (721)

Pros:

• Excellent quality of the calls
• Easy integration with Salesforce
• Easy to use
• Incredible flexibility in IVR
• Good Support team

Cons:

• Issues with the reporting functionality
• Hard to use without a reliable internet connection
• Bad data interpreting

Overall experience:

Talkdesk VoIP phone service is widespread across several areas, including finance, marketing and sales. It has been used extensively, improving sales response time and activity visibility in many companies. Customer relationship management automation can start immediately if the conversation with a prospect is timed and measured correctly. With TalkDesk VoIP phone provider, your team will have a lot more time to work on different tasks.

Provider #6: Ring Central

Best pick for: It’s an ideal VoIP service provider for businesses of all sizes.

RingCentral VoIP phone service has consolidated many communication channels into one interface, with dashboards that can display all of them simultaneously or independently. When it comes to running your day-to-day operations, the dashboard is really helpful. Companies have been able to eliminate desk phone calls entirely as a result, allowing for more space on workstations.

With incoming virtual numbers in over 105 countries and coverage in over 45 countries, the RingCentral phone system has a vast global reach. Additionally, several speech prompts, including multilingual interactive voice replies (IVRs) (automated, interactive phone menu systems) and VoIP settings, are available to organizations in eighteen languages.

Pricing:

• Essentials: $32.99 per user/month
• Standard: $40.99 per user/month
• Premium: $47.99 per user/month
• Ultimate: $62.99 per user/month

Reviews:

Capterra 4.3 (1177)

Pros:

• Inbound virtual numbers in more than 105 countries
• Multilingual IVRs available in 18 languages
• More than 300 integrations with business applications
• User friendly 
• Easy to set up
• Auto call recording

Cons:

• Higher prices than some competitors
• Inconsistent customer support

Overall experience:

RingCentral VoIP phone service has consolidated many communication channels into one interface, with dashboards that display all of them simultaneously or independently. When it comes to running your day-to-day operations, the dashboard is really helpful. Companies have been able to eliminate desk phone calls entirely as a result of this benefit, allowing for more space on workstations.

With RingCentral MVP, all the essentials for efficient communication are in one convenient app you can use on your PC. You may check and reply to incoming phone calls, business SMS, faxes and IMs from other users, all from one convenient interface.

Provider #7: Nextiva

Best pick for: Nextiva is great for companies needing an advanced VoIP phone service with capabilities like video conferencing, call recording, a mobile app and reliability.

Nextiva is one of the cloud VoIP services with an impressive 99.99% uptime guarantee. Nextiva’s VoIP solutions offer more communication methods, including video conferencing and messaging. You may easily create call routing flows with Nextiva’s Call Flow Builder, a drag-and-drop tool. The ability to record and track calls in real-time makes evaluating agents’ work and spotting trends simple.

If any problems occur, Nextiva’s support team is there 24/7 to help. Remember that there is an extra fee for the contact center and business phone services.

Pricing:

• Essentials: $25.95 per user/month
• Professional: $30.95 per user/month
• Enterprise: $40.95 per user/month

Reviews:

Capterra 4.6 (664)

Pros:

• Affordable price
• Reliable call quality and uptime
• Intuitive interface
• 99.999% uptime
• Extensive international calling

Cons:

• Limited international calling options
• Learning curve

Overall experience:

Every time you need to change how the calls are routed, Nextiva support is simple to reach. Using the business VoIP service, you may quickly and easily set up call forwarding to voicemail in case of emergencies or bad weather.

Provider #8: Dialpad

Best pick for: Sales organizations of any size can use Dialpad.

Dialpad offers business VoIP phone service that could be a good fit for small and large businesses. The user-friendly desktop and mobile interface of Dialpad VoIP allows you to do more than make phone calls – it also lets you exchange instant messages, host video conferences and more.

With Dialpad’s call forwarding to mobile services, your staff can always stay connected. While the Standard plan does provide integration with Google and Microsoft, more complex features, like single sign-on (SSO) providers, are available in higher-tier plans. You can only get unique business phone numbers as extras, like local or toll-free.

Pricing:

• Standard: $23 per user/month
• Pro: $35 per user/month
• Enterprise: Contact Dialpad

Reviews:

Capterra 4.3 (511)

Pros:

• Great sound quality
• Responsive support team
• Voice AI
• Easy to use
• Integration with Google Contacts 

Cons:

• Pricing
• Not all Bluetooth or wireless headsets play well with Dialpad

Overall experience:

In addition to letting users make and receive calls, Dialpad Talk IP phone service also allows them to monitor a wide range of key performance indicators, auditing each encounter and ensuring consistent, high-quality service.

Dialpad Talk’s Voice AI is the most impressive feature – it helps to determine the call’s subject and guides users in analyzing every conversation.

In Summary

Many alternatives are now available among VoIP providers, catering to both large and small businesses. There is a solution to suit your needs, whether you’re searching for an affordable alternative like Phoner, a robust and scalable solution for big companies like SquareTalk or a feature-rich communication system like RingCentral.

Before you choose a VoIP service, take stock of your actual requirements. For instance, if you want to have informal conversations with a small group of individuals, you might find that a budget option gives you what you need at the lowest possible price. With more advanced features included, the more expensive plans are worth considering if you want to use your VoIP business phone system for professional or commercial purposes, particularly with many individuals and on a frequent basis.

Virtual phone services will adapt to new technology that comes out. They influence the future of international cooperation and corporate processes while altering how we communicate.

We hope this guide helps you make an informed decision by covering all the essential factors, such as reliability, price, features and customer service.